House Rage in Overland Park: What Happened to Real Estate Professional Courtesies?

neighborhood_v12There was a day when an agent made an appointment to show a home for sale in Overland Park, other agents honored that appointment. Last Saturday while I was out showing houses to some buyers I’m working with, it was an all out House Rage Free-For-All.

We were only looking at two houses so I met them at the first house. Right before they got there, another agent pulled up, her buyers pulled up and they all went into the house. A couple of minutes later, my buyers arrived and I told them we needed to wait until the agent was finished showing the house. About fifteen minutes had passed and another agent pulled up with her buyers and I could tell she was headed for the front door to show the house.

I poked my head in the door and told the agent that I wanted to get started showing as we had another appointment. The agent behind me came right in with her 4 people. There were 11 people in the house all at the same time.

My buyer said that one of the other buyers glared at her. Wow. Road rage turns to house rage. With so many people milling around in a house, did my buyers have time to actually look at what was important to them? Did they feel rushed, pressured or were there things they didn’t see because someone was in their way? What has become of real estate professional courtesies when showing houses?

We drove to the other house and were the only ones there. Good! We could take our time, look around, and see if my buyers would get the feeling they needed. About 10 minutes later, an agent popped her head in the door and said she was going to walk around the back of the house while we were finishing up. I recognized her as an agent who had been around as long as me. My buyers thought that was nice of her to make the announcement rather than just barge in on our appointment.

As we were leaving, 7 cars were coming towards us into the cul-de-sac. I walked around the house to tell my agent friend that she’d better hurry because she was going to be trampled by all of the people getting out of their cars. She said, “times have changed, haven’t they?”

I turned to look back at the house and everyone had gone in at once.

When I got my license in 1987, you never went into a house that another agent was showing. We respected the other agent and you waited your turn. Besides the fact that it’s just plain wrong, it’s rude. My buyers deserve to take their time and capture the feeling they want to feel when buying the home of their dreams. Too many people in the house at the same time is distracting to someone trying to make a decision about buying a home.  My buyers really liked this house but it was cluttered with too many people and she spent her time looking at or avoiding them instead of looking at the house.

Everyone pouncing on a house at once is a disservice to the seller as well as the buyer. But buyer’s agents obviously aren’t trained any more on the courtesies when showing houses – nor do most of them care.

I like to spend time in the house with my buyers to make sure they’ve seen everything that’s important to them. And to point out things they might have missed. I’m not going to have that discussion with them in front of a bunch of other people. It’s not their business.

If you’re thinking about buying, you can see all the Overland Park and surrounding area homes for sale, here. To make an appointment for a buyer’s consultation and to avoid house rage, call me at (913) 515-3250 or get started here.

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